Frequently Asked Questions
What is the Forever Your Mum journal? The Forever Your Mum journal is a beautifully designed keepsake journal created specifically for bereaved parents. It contains gentle prompts to help you record memories, process grief, and keep your child's story alive.
Who is the journal for? The journal is for any parent who has experienced the loss of a child — whether through miscarriage, stillbirth, infant loss, or the loss of an older child. You are not alone, and this journal was made with you in mind.
How long does delivery take? We aim to dispatch all orders within 2-3 working days. Standard UK delivery typically takes 3-5 working days. You will receive a confirmation email once your order has been dispatched.
Do you offer refunds or exchanges? As our journals are a personal keepsake product, we are unable to accept returns unless the item arrives damaged or faulty. If you have any issues with your order, please contact us and we will do our best to help.
Can I order more than one journal? Absolutely — many customers order journals as a gift for another bereaved parent. If you'd like to order in bulk, please get in touch and we'll be happy to help.
How do I contact you? You can reach us via our Contact page or by emailing us directly. We aim to respond to all enquiries within 48 hours
Delivery & Returns
Delivery We aim to dispatch all orders within 1–2 working days. Standard UK delivery takes 3–5 working days from dispatch. You'll receive a confirmation email once your order is on its way.
Shipping Costs Standard UK shipping is £2.70.
Returns We hope you love your order, but if you're not completely satisfied, we accept returns within 14 days of delivery. Items must be unused and in their original condition and packaging.
Please note: personalised or custom items cannot be returned unless they arrive damaged or faulty.
To start a return, please email us at hello@foreveryourmum.co.uk with your order number and reason for return. Return postage costs are the responsibility of the customer.
Damaged or Faulty Items If your item arrives damaged, please contact us within 48 hours of delivery with a photo and we'll make it right.